Hello,
I would suggest you to create a case with Symantec Technical Support Team.
How to create a new case in MySupport
http://www.symantec.com/docs/TECH58873
Phone numbers to contact Tech Support:-
Regional Support Telephone Numbers:
- United States: 800-342-0652 (407-357-7600 from outside the United States)
- Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
- United Kingdom: +44 (0) 870 606 6000
Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp
Hope that helps!!